Online purchase return policy

Your satisfaction is important to us!  If you are not happy with your products for any reason, you may return or exchange them for a money back guarantee within 14 days of the products being received. Confirmation date of package delivery is verified through package tracking. Shipping costs will not be refunded. Products will be shipped back to us at the customer’s expense. Returned products must be received before any new product is shipped out or any credit/refund is given.

We have products for every skin type so if something is not working for you, we encourage you to try another product to better suit your needs.  All sample kits are final sale.

Any products purchased from another retailer or distributor can only be returned or exchanged through them.

Please send us an email with your request and be sure to include your order number!

Email us: support@rawbiology.com
Call us: (888) 622-5799